Returns & Exchanges

At A+S Haircare Australia, we want you to love your locks, which is why we offer a 30-day return policy for unopened and unused products. If you aren't completely satisfied with your purchase, our team is here to ensure a smooth and professional resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the unused items in their original packaging to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send your parcel to our Australian distribution center.

• 4.
  Quality Inspection & Refund

  Once received, our team will inspect the products and process your refund or exchange within 5-7 business days.